* We are out of the office 12/11/19-12/15/19. Orders placed within those dates will be shipped 12/16/19-12/17/19. *

Welcome to the Ascend Wood family! We are so grateful for your support of our small business. We hope you are satisfied with your order. We work very hard to make sure everyone enjoys our products and packages! If you have questions about our return policy, exchanges, and/or shipping please refer to the following statements below.


Although we do not anticipate this, if you are unhappy with your order, we will gladly accept your return. Email us at your reason for the return and the name on your order. We will send you a return label so you can ship your item(s) back with no additional charge.

If you have any questions, please email


We do our best to make sure you have your order in a timely manner. You will receive an email with your tracking number once your order has been shipped.

For any other questions, email